Effective Date: 29th July 2025
Company Name: Ceylon Green Market (UK)
Website: www.ceylongreenmarket.co.uk

1. Introduction

Ceylon Green Market (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or services.

We are a UK-registered company that sources and exports goods and services from Sri Lanka to customers in the UK.

2. What Data We Collect

When you use our website or make a purchase, we may collect:

  • Personal Information: Name, email, phone number, billing/delivery address
  • Payment Details: Securely handled by third-party payment processors
  • Tour Booking Details: Passport info, travel preferences (only if required for visa or bookings)
  • Technical Data: IP address, browser type, device type, usage behavior (via cookies or analytics)

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders and bookings
  • Send order confirmations, updates, and support communications
  • Improve your website experience
  • Comply with legal and tax obligations under UK and international trade laws
  • Customize content and recommend products
  • Prevent fraud and ensure platform security

4. Data Sharing

We do not sell or rent your personal data.

We may share limited information with:

  • Delivery partners (to dispatch goods from Sri Lanka to the UK)
  • Tour partners in Sri Lanka (for organizing your travel services)
  • Payment processors (Stripe, PayPal)
  • Legal or regulatory bodies, if required by law or tax authorities (UK or Sri Lanka)

All partners are required to follow strict data protection practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functions
  • Analyze traffic and user behavior
  • Personalize content and product suggestions

You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to processing for direct marketing

To exercise your rights, email us at support@ceylongreenmarket.co.uk.

7. Data Security

We take all reasonable steps to protect your data, including:

  • SSL encryption on our website
  • Secure access controls
  • Partnering only with trusted service providers

Despite this, no online system can be 100% secure. We advise users to be cautious when sharing sensitive information online.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders and services
  • Comply with UK tax and accounting requirements
  • Provide customer service
  • Meet legal obligations

09. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage users to review this page periodically.

11. Contact Us

For any privacy-related questions or requests, please contact:
support@ceylongreenmarket.co.uk